Complaints building

Charlie, Justin and Kelly Clark, stand in front of their house, which was constructed by GJ Garnder Homes. Kelly holds the plans for the outside of their "dream home". Photo JoJo Newby / The Daily Examiner
Charlie, Justin and Kelly Clark, stand in front of their house, which was constructed by GJ Garnder Homes. Kelly holds the plans for the outside of their "dream home". Photo JoJo Newby / The Daily Examiner Jojo Newby

MORE disgruntled clients are coming out of the woodwork, describing their frustrations in dealing with GJ Gardner Homes Grafton franchise director Rick Fischer.

To date, The Daily Examiner has spoken with five clients and received written statements from another two, each with significant complaints against the franchisee relating to difficulties in communication, quality of work and incom- plete fittings and finishings.

Greg and Michelle Tunks of Maclean became so frustrated with their dealings with Fischer Built Pty Ltd that they had to employ a solicitor to cancel the contract.

"We cannot put into words how disappointed we were with the building process of our new home which commenced in August 2008," Mr and Mrs Tunks said in a statement to the Department of Fair Trading in August last year.

"It was not until many delays, correspondence, Fair Trading's involvement which resulted in them having to issue a Non Compliance of a Rectification Order and then finally us employing our own solicitor to cancel the contract and have another builder finally complete the works did we receive a Certificate of Occupancy on 20 April 2011."

Mr Tunks said the problems started from the first turn of the soil and it snowballed from there.

"There were so many issues and it is difficult to put a price on what we have been through, but we have probably outlayed between $80,000 to $100,000 to repair the home and in legal costs," he said.

Mr Tunks said he had also been frustrated by his dealings with the Department of Fair Trading and he felt the process had been a waste of time after being sent back and forth between the Fair Trading and the Consumer, Trader and Tenancy Tribunal (CTTT).

"Michelle spent many hours preparing paperwork to present to the CTTT only to be told we had to go back to Fair Trading and start again."

A public meeting at the Grafton RSL Saturday, April 14, at 5pm is open to anyone with concerns about their experience with Fischer Built Pty Ltd.

For further information contact Kelly Simpson 6645 9246.

Topics:  gj gardner homes, rick fischer

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