Friendly by name and nature

The Friendlies Chemist in Prince St, Grafton has been providing high quality customer service since it opened its doors in 1916.
The Friendlies Chemist in Prince St, Grafton has been providing high quality customer service since it opened its doors in 1916.

FRIENDLIES chemist profits are retained within the pharmacy to enable high quality consultations and provide affordable pharmaceutical services and products to its members.

IT IS a unique community-owned and locally-operated pharmacy which is not just friendly by name.

Since opening its doors in 1916, The Friendlies Chemist in Prince St, Grafton, has established a proud history of continuous dedication to high quality customer service, a valued trait which is widely recognised and appreciated by regular and new customers in 2012.

With an entourage of convivial staff always ready and willing to assist and serve you with a smile and a brilliant pharmacist in charge William Doss, who is available for medical advice and consultations six days a week, The Friendlies Chemist is here to help you with all your healthcare needs.

Manager Julie McCaughey describes Friendlies as "a true community pharmacy unlike any other".

Julie, who has dedicated her entire professional career to Friendlies, says many people do not realise the relationship Friendlies Chemists have with their local communities.

"Friendlies is a unique community pharmacy 100% owned by our members," she said.

"All of our profits are retained within the pharmacy to enable us to provide high quality consultative and affordable pharmaceutical services and products to our members.

"As our membership grows, our profits increase and this in turn allows us to offer all members and customers additional savings when they come into our store.

"When you become a member at Friendlies, you become an owner of the pharmacy and you're directly involved with a proud Australian business and that is what a Friendly Society Pharmacy is."

As soon as you step through the doors of The Friendlies Chemist in Grafton, you will be greeted by staff who will ask if you require assistance with a purchase or if you are looking for something special for a loved one.

The pharmacy has a delightful boutique corner filled with fascinating charms and trinkets to cater for all your gift ideas.

Friendlies also stock a wide selection of cosmetics by leading brands including Shiseido, B.Y.S. and L'Oreal Paris.

Trained beauty consultants Anita and Hayley will happily offer free consultations and make-up advice and take the time to sit with you and demonstrate the best application techniques and talk you through the process of skincare management.

A trained Shiseido consultant, Julie and her friendly team are inviting customers to come in and see the latest releases in make-up and skincare from the leading brands.

"We're more than just a pharmacy. We take an extra step in providing quality customer service and we're here to assist our customers in any way we can," Julie said.

"Good customer service is our first priority. We aim to please."

The continued success of Friendlies throughout the years is staff training, Julie said.

All Friendlies staff are professionally trained in all areas from clerical and dispensary work to cosmetic consultancy and sales assistance.

"We're a very close-knit team and together we work hard to ensure every level of customer satisfaction is met."

The Friendlies Chemist in Grafton provides a range of services which include medical advice and Webster packaging to offer customers a simple and safe solution when taking numerous medications on a daily basis and provide them with a visible reminder to take their medication.

The pharmacy is also a NDSS (National Diabetes Services Scheme) access point and provides diabetes-related products and information and support services to local residents living with the condition.

Customers are welcome to come for a free, in-store blood pressure test. No bookings are required.

The pharmacy also stocks a varied selection of mobility aids including walking aids, bedroom aids and bathroom aids to assist and improve the mobility of local residents living with mobility impairment.

"Our homecare products assist in making life easier for customers," Julie said.

"Our customers are important to us. At Friendlies you are made to feel welcome and our staff will do everything they can to make your time in-store a pleasant experience."

* If you would like to become a member of Friendlies, simply fill out an application form in store and start saving today.

Joining fee is $2.20 per family for 12 months, pensioners and senior card holders can join free of charge.

* Local NRL fans have a special opportunity to score themselves a trip for two to the 2012 NRL Grand Final.

Spend $20 or more in-store and you will be eligible for entry into a draw to win.

The prize includes flights and accommodation in Sydney.

The winner will be drawn on August 31.

Topics:  friendlies chemist pharmacy

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