Public services shake-up

Member for Clarence Chris Gulaptis.
Member for Clarence Chris Gulaptis. Georja Ryan

A PLAN to install a one-stop shop for State Government services in Grafton should be jobs neutral says Member for Clarence Chris Gulaptis.

Although unsure of the details of the changes which will bring one of 10 Service NSW one-stop shops to Grafton in the next 12 months, Mr Gulaptis said it might bring jobs, but would be unlikely to cost any.

"I'm pretty sure the jobs we've got will stay, it will be how we deliver the services," he said.

"Each individual centre will handle it differently. There may even be some increase, but it won't be too dramatic.

"As the centres add more services there will be the potential for more jobs to be created."

He would like the centre to open before the March state election, but was not sure if this was possible.

He said there had been an influx of government jobs into the Clarence in response to the decision to downsize Grafton Jail in 2012.

These include 26 Rental Bond Board positions, 51 in Crown Lands, five in the Office of Environment and Heritage and 30 in the RMS office.

Mr Gulaptis said the one-stop shops would be a more efficient way of delivering government services to the public.

He said the centres would enable customers to carry out more than 800 transactions, from applying for a birth certificate to paying a fine in the one place.

"These one-stop shops, along with the new digital service and 24/7 phone service, is delivering a new era of public sector customer service," he said.

"Plans are under way to find a suitable location for the one-stop shop including assessing whether the motor registry would be appropriate.

"We will continue to keep customers advised as to the progress. Until such time the motor registry will continue to operate as normal."

Service NSW has been operating for more than a year from 18 centres around the state.


Topics:  chris gulaptis grafton nsw government one stop shop public service

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