Australians keep calm and walk away
FOUR in five Australians have abandoned making a purchase after receiving poor customer service, but prefer telling friends about their experience over getting hot-headed with service providers.
Eighty-six per cent of Australians have walked out of stores that deliver poor service, making them second only to Mexicans as the nation most likely to trigger lost sales, according to research by American Express.
But staying cool under pressure is also a national trait, with just 61 per cent of Australian consumers admitting they had lost their temper with customer service representatives.
Mexican consumers are the most hot-headed, with 86 per cent saying they have lost their temper, followed by consumers in France, India, Italy and Canada, the credit card company said after conducting online consumer surveys in 10 countries earlier this year.
And when sparks fly, almost two-thirds of Mexicans will hang up the phone and a third will storm out of the store, while two-thirds of Australians will insist on speaking with a supervisor.