Call Triple Zero (000) to report emergencies

CLARENCE Valley firefighters are urging residents not to hesitate to call Triple Zero (000) in an emergency – it could be the difference between life and death.

Fire & Rescue NSW (FRNSW) Grafton Fire Station Commander Garry Reardon said knowing how to call Triple Zero (000) for a fire emergency could not only save lives but also prevent a building or other property from being destroyed.

“The Triple Zero (000) service is the quickest way to get the right resources from emergency services – fire, police or ambulance - in life-threatening or time-critical situations,” Captain Reardon said.

There a few simple steps in making a Triple Zero (000) call to report a fire:

  • When a fire occurs in the home, get out, stay out and call Triple Zero (000).
  • Stay calm. You will be asked if you need Police, Fire or Ambulance. Say “Fire”.
  • You will then be connected to an emergency service operator, who will take details.
  • Stay on the line, speak clearly and answer the operator’s questions.
  • Provide details, including street number, name, nearest cross street, and locality. In rural areas, try to give the full address and distances from landmarks.
  • Don’t hang up until the operator has all the information they need.
  • If possible, wait outside at a pre-arranged meeting point for fire services to arrive to assist them to locate the fire.
  • If travelling on a motorway or on a rural road, know the direction you are travelling and the last exit or town you passed through to assist fire services with locating the incident.

Captain Reardon also encouraged residents to download the free Emergency+ app.

“Sometimes mobile phone users are unaware of their location, making it difficult for emergency call operators to accurately dispatch emergency services,” he said.

“The Emergency+ app displays the GPS location of the caller and provides information about when to call Triple Zero or who to call in non-emergency situations”.

The free Emergency+ app can be downloaded through Windows, Google Play and Apple App stores.



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