Emergency services release new app to help 000 accuracy

A NEW free smartphone app that will help emergency services agencies dispatch help more accurately and quickly was launched today.

The Emergency+ app was developed by the Triple Zero Awareness Work Group - a national body with representation from a range of ambulance, fire, police and government agencies.

With the increasing uptake of smartphones by Australians each year, more than 65 per cent of Triple Zero (000) calls are now made from mobile phones. This can sometimes make it difficult for Triple Zero (000) operators to accurately and quickly dispatch emergency services.

Queensland Ambulance Service Assistant Commissioner Gerard Lawler said the app would allow callers to verbally give their location during an emergency call by providing coordinates determined by their phone's GPS function.

Note: While the app says it's published by Fire Rescue New South Wales, it is a nationally-applicable app.



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