Shop assistant left Jo-hanna, 75, horrified
HER hands are full.
In one, she holds a walking stick steadying her every step. In the other, the lead to a little therapy dog and a bag of clothes from the op shop.
So when Jo-hanna Antonellie, 75, asked an Iluka shop attendant for a plastic bag to put her recently bought newspapers in so she could walk home without dropping everything, she was horrified with the response she received.
"They said 'No I'm not going to give you a plastic bag because you don't shop here'," she said.
Ms Antonellie has multiple sclerosis and is recovering from a hip operation. She walks with a limp and says she has to keep walking to fight the MS.
"I was clearly struggling," she said.
She turned away heartbroken and upset with how she had been treated.
"When I got home I burst into tears - they don't know who I am, or anything about me, so what gives them the right to treat me, or any elderly people, like that?" Ms Antonellie said.
Her faith in the younger generation had somewhat depleted. She hoped by sharing her story people would understand how much impact snide remarks could have.