Shopper etiquette fails

SHOPPING can be a painful experience any time of the year but at Christmas in particular, shoppers seem to get themselves into a frenzy and forget basic shopping etiquette.

With Christmas celebrated on the same day each year you would think the majority of shoppers would learn and get in early to secure that perfect gift rather than whingeing about how long they have to wait in line.

Car parks become congested, checkout lines get longer and staff become irritated by rude customers who become overwhelmed by the crowded shopping centres.

This week as I stood waiting in line to buy a pack of Christmas cards I was shocked by the lack of etiquette shown.

There were two small lines and just one lady behind the counter who was doing her very best to serve everybody efficiently.

The shopper at the beginning of my line was talking on her mobile phone, so the shop assistant was serving the other line where no such rudeness or ignorance was shown.

The lady on the phone soon became frustrated at not being served and started gesturing at the assistant for attention while continuing her conversation.

After recognising that other people in the line were becoming impatient, the lady behind the counter reluctantly served the customer who completed the transaction without a single word being exchanged – not even a simple thank you.

Shoppers like that should stick to shopping online at home.



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