Telstra not an option for some
IN this day and age you would expect that getting internet connected at home would be a simple process.
Especially if you are using one of the biggest internet providers in the country.
When Frank Inmon attempted to get a connection at his Minnie Water home through Telstra he was unsuccessful.
“I went into the store in Grafton and one of the girls said it should be no problem,” Mr Inmon said.
“I got a phone call the next day from her. She said that it couldn’t happen. The service from everyone at the store was great. You would think that getting internet from a company that is supposed to be Australia-wide would be simple though.”
While Telstra could not equip Mr Inmon with a hard- wired connection, they did offer him an alternative.
“They started telling me about wireless connections through a chip you plug into your computer,” he said.
“When she asked how much mobile service I get out at home though, that fell through too. I get none to one bar and apparently you need at least four to connect to the internet via satellite. I live right on the top of the head- land at Minnie. It’s not like I am down in the valley or anything. If I find it difficult getting service on my mobile, I am fairly sure everyone else would too.”
When considering com- panies to go through, Mr In- mon’s first point of call was Telstra, because that is who has provided his phone for a long time, and his son recommended the Australian company. He now has to consider other options.
“I will probably end up going with Optus or something. I am wondering how many people around Minnie are having the same prob- lem,” Mr Inmon said.
While he has never felt the need to get the internet at home before, Mr Inmon said that he want to be connected to the rest of the world.
“It will just be a hobby thing for me mainly. It will also be easier for work, so I can print out the race guides before I come into town,” he said.
“It seems that everyone is on the internet these days and I think I should have the opportunity too. Good thing solitaire still works on my computer regardless of an internet connection.
Telstra was not available for comment as this story was going to print. They did how- ever offer a brief explanation, stating that there is a limited number of connections in each area and those allocated for Minnie Water had been exhausted.