Karen Graham was lucky not to fall victim to a scam email purporting to be from Telstra.
Karen Graham was lucky not to fall victim to a scam email purporting to be from Telstra. JoJo Newby

Telstra scam a near-miss

KAREN GRAHAM smelled a rat as soon as she saw the email – it had a Telstra logo and questioned a phone payment made just days earlier, but it was unsigned and unwarranted.

Mrs Graham said she knew there was no problem with the payment because the money had already left her account.
“The email wanted us to click on a link, but I just said ‘no' to my husband,” she said.

The email had a convincing replica of the Telstra logo and looked like it came from a Telstra account, but nothing was signed. This was a big give away, said Mrs Graham.

Although no damage was done, the worry was the scammers seemed to have inside information: “How did they know we just paid our bill, and what else do they know?”

Telstra's North Coast manager, Sue Passmore, said Telstra and BigPond never send emails requesting personal details by asking you to click on a link.

Customers should give this information only to something they initiated.



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