United Airlines goes viral with apology letter

Has United Airlines penned the least sincere apology letter of all time?
Has United Airlines penned the least sincere apology letter of all time?

(SPECIFIC AIRLINE) has accidentally exposed the falsity of its customer service, sending a passenger a letter full of supposedly sincere regret but forgetting to fill in the case fields.

*Hi-res version*

(SPECIFIC USER) posted a picture of the letter she received on (SPECIFIC SOCIAL MEDIA SITE), which shows how the airline basically just copy pastes complaints into a standard issue letter that apologises and dishes out vouchers.

It's probably fairly standard procedure among companies of this size, but is still pretty (SPECIFIC ADJECTIVE CONVEYING DISGUST) to see laid bare.

According to (AFOREMENTIONED USER), the letter's author, whose name was blanked out, signed the letter, so [HE/SHE] must rattle off a fair few of these if they didn't even notice the block capital placeholders.




Dear Mrs. --------

Thank you for letting us know about your recent experience with United Airlines. I apologize if our service did not meet your expectation, and appreciate you taking time to share your concerns.

Our goal is to provide a consistently reliable product and an exemplary level of customer service. Based on the events you describe, we did not meet this goal. Your comments regarding (SPECIFIC EVENT) will be used for coaching and training our employees.

To encourage you to fly with us again and as a tangible means of acknowledging your disappointment, enclosed if (SPECIFIC ITEM).

(CUSTOMER NAME), I ask that you allow us another opportunity to serve you, as we consider it our privelege to have you aboard.



Customer Care Manager



Did Laurina say too much on The Bachelor tonight?

Cops find croc stowed away in truck

Australian teams finally arrive at Ukraine MH17 site

Games gold is two wins away for Diamonds

Groups fearful as card signing is today phased out

Topics:  editors picks

MISSING: Police appeal for help to locate three teens

Police are searching for information to find three missing children who are believed to be travelling on the North Coast.

Concerns held for welfare of missing children

TURNING RIGHT IS NOT RIGHT: Poll results are in

The offending no turn sign on the Through St/Bent St roundabout blocks the view of traffic enterring to the right causing havoc for drivers.

Police get popular support for traffic campagin

Lawrence comes to the party for Brothers

TIMELY KNOCK: Kallen Lawrence top scored with 70 not out to guide Brothers to victory over GDSC Easts at Lower Fisher Park.

Defending premiers escape early jitters to beat Easts

Local Partners